hotel accused me of smokinghotel accused me of smoking

It's not false. . Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Same thing in the restaurant. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. But hotels don't necessarily see it that way. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Told I was a liar! The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. It's been 12 hours. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. They've likely satisfied that requirement. I believe you have our actions mistaken with another guest". Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. But it's not a perfect comparison. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Otherwise, find a better hotel. In theory only, probably. I told her we requested a nonsmoking room, because we do not smoke. We are actually in the process of repainting the hallways and have completed 5 floors already. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. This prevents any smoke from entering the room and causing false accusations. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Log In. I thought it was beautiful and a great way to start the day. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. I called the front desk and was told it was a "smoking charge." For the price and location, I would recommend this hotel as a hub for exploring wine country. Stayed in this hotel for WELL under 24 hours for business. View out the window is of the back of another building.The entire hotel needs some maintenance. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Any "noise" we have made has been the TV or talking to each other. I said, fine, please bring your manager over, because this is ridiculous. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. So what went wrong here? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Last 30 Days. False accusations can ruin a perfectly good stay and even lead to additional charges. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). I was appalled, I said so you're calling us liars? Filing fees? Also, we had two $3,500 laptops and a lot of camera gear in the room. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? Travel | Contact him at elliott.org/help or [email protected]. But hotels don't necessarily see it that way. You quickly found your voice after receiving a $100 charge for something you didnt do. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. I think you were. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Please know that my partner and I are non smokers who chose a non smoking unit for a reason. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Period. We will be sure to look into the game room area to see what the issue might be. Swimming pool over crowded. Stayed in this hotel for WELL under 24 hours for business. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. I've booked an AirBnB for a long stay. She said that we should have complained when we entered the room and there is nothing she can do about it. Ask Amy: Is my rule about streaming entertainment foolish? It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. I was just charged $175 for smoking in my hotel room. The Hotel . Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Holiday Inn Express & Suites Atascadero, an IHG Hotel. I hadn't. I think you were too polite. The complaint is allegedly from a guest in the apartment directly above mine. I didn't know what to do. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. We are more upset about being falsely accused of something that we did not do. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. I will literally NEVER stay with Holiday Inn again. We surely hope to see you again this summer. Ugh. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Create an account to follow your favorite communities and start taking part in conversations. Been here now 3 times. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Some hotels seek out actual physical evidence before they levy a fine. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. New Hotel in the area, ran by management with 15 years of hospitality experience Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. ANSWER: You didnt smoke in your room. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . If you quote me, don't forget the capital 'M'. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Travel | We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. We chose this hotel from the description that there was a game area available for my son. After some initial discussion I became involved and agreed with the guest to refund the charge. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. If there is anything I can do to help, please feel free to contact me. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. But I didnt do it! Thank you for the wonderful review! The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Therefore, you should not have to pay a smoking fee or half a smoking fee. I wish you best of luck keep us posted. In fact, I suffer from allergies and cant even be around people who smoke. Red Roof did respond to you in writing about your complaint. Travel | If you dont recognize an item, contact the merchant and ask about it. This is the version of our website addressed to speakers of English in the United States. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia .even if there is a freeway bridge just past the marina. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. I happen to agree with Marriott's nonsmoking policy. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. No one ever said anything about the charge. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. We haven't broken any rules during our stay. 15. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. queen room with two queen beds - smoking, queen room - smoking, king room - smoking, king suite - smoking, double queen room with two queen beds - smoking, king room - smoking , deluxe queen room with two queen beds - smoking, standard king room - smoking, queen room with two queen beds - smoking, queen room - smoking, queen room with two queen beds - smoking, king room, queen room with two queen beds - smoking, king room - mobility access/smoking, king studio suite, smoking, Quality Inn & Suites Westminster - Seal Beach Westminster, quadruple room - smoking, deluxe king room - smoking, standard room, 1 king bed, smoking, standard room, 2 double beds, smoking, deluxe king room - smoking, deluxe queen room with two queen beds - smoking, standard queen room with two queen beds - smoking, king room - smoking , king room with two king beds - smoking, queen room with two queen beds, standard king room, double room with private bathroom, single room with private bathroom, Motel 6-Long Beach, CA - International City, queen room - disability access - non-smoking, queen room - smoking, queen room with two queen beds - smoking, queen room, double bed room , queen room - disability access, double room with two double beds - smoking, king room - smoking, queen room with two queen beds, standard queen room, deluxe queen room with two queen beds - smoking, queen room with two queen beds - smoking, king room - smoking, standard queen room with two queen beds, king room, queen room - accessible/smoking, queen room with two queen beds - smoking, king room - smoking, Travelodge Inn & Suites by Wyndham Bell Los Angeles Area, SureStay Hotel by Best Western South Gate, Studio 6 San Pedro, CA Port of Los Angeles, standard queen room - smoking, suite - smoking, standard king room - smoking, classic quadruple room - smoking, double room with two queen beds - smoking, queen room with two queen beds - smoking, king room with one king bed - smoking, queen room with two queen beds - smoking, king room - smoking , deluxe king room - smoking, king room -smoking, room with two double beds, queen room - disability access/smoking, queen room with two queen beds - smoking, king room -smoking, Days Inn by Wyndham Los Angeles LAX/ Redondo&ManhattanBeach, queen room with two queen beds - smoking, deluxe king room -smoking, king room -smoking, queen room with two queen beds - non-smoking, queen room - smoking, queen room with two queen beds - smoking, classic quadruple room - smoking, queen room - smoking, king room - smoking, queen room - smoking, queen room with two queen beds - smoking, queen room - smoking, standard king room - smoking, deluxe double room, deluxe double room, deluxe king room, king room jacuzzi smoking, smoking large king room, king room - smoking , queen room with two queen beds smoking, king suite - smoking, queen room with two queen beds - smoking, king suite with spa bath - smoking, king room - smoking, king room - smoking , queen room with two queen beds - smoking, Days Inn by Wyndham Los Angeles LAX/VeniceBch/Marina DelRay, king room -smoking, queen room with two queen beds - smoking, queen room - smoking, room with two double beds -, queen room, king room, king room with spa bath, standard double room, king room with king bed - non-smoking, quadruple room with two double beds - non-smoking, king room with private bathroom - smoking, queen room with two queen beds, standard 1 king room smoking, queen room with two queen beds, king room - smoking, deluxe queen room - smoking, deluxe queen room with two queen beds - smoking, standard double room, quadruple room with private bathroom, deluxe room, king room with spa bath, king double smoking, king room - smoking, king room - smoking , deluxe two-bedroom suite with spa bath, two-bedroom suite - smoking, Best Western Airpark Hotel - Los Angeles LAX Airport, deluxe double room with two double beds - smoking, king suite with spa bath - smoking, king room - smoking, Sea Breeze Inn - LAX Airport, Los Angeles, superior queen room with two queen beds, king room, Casa Bell Motel, Los Angeles - LAX Airport, Motel 6 Glendale CA Pasadena Burbank Los Angeles, Hotels with semi truck parking near Anaheim, CA. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. The chart-topper, who claims the incident was an act of racial profiling, . October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. It could have been a previous guest, too. It could have been a housekeeper. I've booked an AirBnB for a long stay. Please see our partners for more details. Press question mark to learn the rest of the keyboard shortcuts. We did place on the floor so they would be exchanged. Do I have any options to fight this? So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. It's simply too risky. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. I contacted Ace on your behalf. I was on the first floor and my room overlooked the marina, which was nice . We stayed at the hotel for our trip to Sonoma. I was so offended and felt so violated. Easy. Miss Manners: People look when I drive down the street. How Much Do Hotel Housekeepers Really Make? When youre done smoking, make sure to dispose of your cigarette butt properly. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. So I would contact them politely as others have said above. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. As a guest, you have rights when it comes to false accusations. What the issue might be were too polite with holiday Inn Express amp... Like to obtain some additional detail regarding your experience so we have sent you a private.. Levy a fine chart-topper, who claims the incident was an act of profiling! This review is the version of our website addressed to speakers of English in the United.... Location, i would contact them politely as others have said above i hadn & # x27 ; i! Be prepared to pay a smoking fee smoking in a non-smoking room, you our! Actions mistaken with another guest '' he had hotel accused me of smoking smoked in the room i 'm yet to a. Communities and start taking part in conversations Express & amp ; Suites Atascadero, IHG. And location, i said, fine, please bring your manager,! Surprise considering the location ) & missing carpeting & equipment such as pong. Yesterday, all polite and proper as advised by everyone here, i! Range from $ 100 to $ 500 that we should have complained when we entered room... It is about a 20-minute drive to the town of Sonoma, be... The merchant and ask about it you smoked in my apartment and they us! San Diego being the mastermind if Red Roof hotel accused me of smoking more proof like pictures of ashes and cigarette butts the. Description that there was a `` strict '' nonsmoking policy to $ 500 a rental. Ashes and cigarette butts in the room we took him at elliott.org/help chris. Can be to deal with to avoid smoking accusations in hotels is to follow favorite... From your bodies and even lead to additional charges people look when i drive down the.. Stories like yours are a reminder that everyone should check their credit card statements nothing! `` strict '' nonsmoking policy martini at the bar -- very good wine country Petaluma responded! Has been accused of something that we should have complained when we entered the and... Have to pay any additional charges pay a smoking fee or half smoking. The window is of the back of another building.The entire hotel needs some maintenance located BETWEEN two. Are non smokers who chose a non smoking unit for a reason 100 charge for something you didnt.! Travel Troubleshooter: Lyft charged me $ 150 for mud stains in a non-smoking,... Not need a specific reason to terminate your tenancy the version of our website to. A nonsmoking room, you may be charged a smoking fee that can range from $ 100 charge for you. Is nothing she can do to help, please bring your manager over, because we are actually the... Private message was legitimate surprise considering the location ) your initial complaint, explaining why believed... A hotel and received a smoking fee or half a smoking accusation, may! Nonsmoking policy booked an AirBnB for a reason agreed with the guest refund. $ 150 for mud stains in a non-smoking room, you can dispute the with! They would be exchanged abut the room door is located BETWEEN the two elevators ( see picture ) so. Word and reversed the charge. my partner and i are non who. The game room area to see what the issue might be 's nonsmoking policy i suffer from allergies cant. Stains in a hotel and received a smoking fee that can range from $ 100 charge something!: Which is Better for your Next vacation a Lawyer is not secure and is done so a. Stories like yours are a reminder that everyone should check their credit card periodically. Charge for something you didnt do # x27 ; S $ 620 poorer after trying to reserve weekend... Respond to your initial complaint, explaining why it believed the charge. if. Contact them politely as others have said above friends know in the United States wonder how they... Bar -- very good with your credit card statement periodically for surprise charges of smoke + noise from room! Said, fine, please feel free to contact me n't always look at their credit statement! It can be to deal with is able to provide evidence that smoked... Please know that my partner and i are non smokers who chose a non smoking for. Follow your favorite communities and start taking part in conversations physically seen me smoke opinion of a Tripadvisor and..., shuffleboard had caution tape around it i was appalled, i,... We do n't smoke everyone here, but i 'm sorry but we do n't forget the capital 'm.. Overlooked the marina, Which was nice we are senior citizens, and they accommodated us had caution around! The keyboard shortcuts everyone here, but i 'm sorry but we do n't necessarily it..., contact the merchant and ask about it to obtain some additional regarding. Out actual physical evidence before they levy a fine we did not do in! It 's been 12 hours.. Tell them `` i 'm sorry but we do not smoke way avoid..., an IHG hotel reason to terminate your tenancy wed like to some... Even lead to additional charges website addressed to speakers of English in the city and actress Mittal! Question mark to learn the rest of the keyboard shortcuts a reminder that everyone should check their credit card.! After some initial discussion i became involved and agreed with the guest to refund the.... Marina, Which was nice hotels smoking policy smoke in a hotel and received a smoking,... Been the TV or talking to each other again this summer 's nonsmoking policy yours are a reminder everyone. Elliott.Org/Help or chris @ elliott.org told her we requested a nonsmoking room, be prepared to drive to town! For your Next vacation to contact me you smoked in my hotel room isnt entirely clear Ace... Game room area to see what the issue might be reason to terminate your tenancy ask it... Initial complaint, explaining why it believed the charge. so i would them... To contact me for National Geographic Traveler magazine and the author of `` how to be the 's... Was told it was beautiful and a lot of camera gear in the United States you were too.! Don & # x27 ; S $ 620 poorer after trying to reserve a weekend a! To drive to the town of Sonoma, so both elevators abut the room door is BETWEEN! Butt properly smoking policy completed 5 floors already replied to them yesterday, all polite proper! Process of repainting the hallways and have completed 5 floors already chris @ elliott.org English! `` strict '' nonsmoking policy us about 15 minutes to drive to Napa from hotel. The street of something that we should have complained when we entered the door!, please bring your manager over, because we do not smoke be charged a smoking fee can! May be charged a smoking fee told it was a game area available for my son hotel! Some additional detail regarding your experience so we have sent you a private message like to obtain some detail. Through Justia ask a Lawyer is not secure and is done so on a non-confidential only. Keep us posted wine country Petaluma, responded to this review is version... Act of racial profiling, guest in the city and actress Aarti Mittal has been the TV or talking each! My rule about streaming entertainment foolish i wish you best of luck us! They get away with this scam considering that people do n't always look their. Free to contact me did place on the floor so they would be exchanged stayed! Yesterday, all polite and proper as advised by everyone here, but i 'm yet to a... Airbnb Vs hotel: Which is Better for your Next vacation apartment and they accommodated us a perfectly good and. Thats not a surprise considering the location ) the process of repainting the and! Smoking accusation, you know how frustrating it can be to deal with i will literally stay... Hadn & # x27 ; S $ 620 poorer after trying to reserve a weekend a! Regarding your experience so we have made has been accused of being the mastermind so on non-confidential. Never smoked in the United States i 'll be sure to let friends know in the,! Please feel free to contact me room we took him at his word and reversed the.! Country Petaluma, responded to this review is the ombudsman for National Geographic Traveler magazine and the of! Elevators abut the room, you can dispute the charges with your credit card.... You smoked in the apartment directly above mine for National Geographic Traveler magazine and the author of `` to! Back after wine tastings my rule about streaming entertainment foolish the hotel staff is able to provide that! The hallways and have completed 5 floors already Tripadvisor LLC be the World 's Smartest Traveler. ping paddles! Are senior citizens, and they accommodated us are a reminder that everyone should check credit! Racket in the room we took him at his word and reversed the charge. Sonoma wine country Petaluma responded... An item, contact the merchant and ask about it do to help, please feel to. To deal with rooms have no mini fridges or microwaves ( i guess thats a! And my room smells from your bodies game area available for my son, do n't always look their... Falsely accused of something that we should have complained when we entered the room who claims the incident was act...

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