Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. Standby travel is available on the Nantucket route every day of the year. May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? Full hook-ups, which typically include electricity, water and sewer, make RV camping feel just like home. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. Owners are required to clean up after their pets. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Youll be able to enjoy the fresh salt air, the cool blue waters, and you might even spot a seal or the fin of a whale! At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. So, if you want to charge a 100 AH 12-volt battery on your RV, and each solar panel generates about 30 AH, you should have at least 3 solar panels. Yes. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Here are the rates: You can also travel to the beautiful island of Nantucket through the air. This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. However, it is preferable to get around the island on shuttle, bike, foot, or shared taxis such as Uber. For this reason, we sometimes find ourselves setting up the tent just to provide our son with a shaded play area that isn't right under our feet and give ourselves a bit of peace and quiet. I have purchased individual passenger tickets at the regular fare. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. Book online at www.steamshipauthority.com using your computer or any mobile device. All rights reserved. What is included in the regular automobile fare? You may also use your name instead of a license plate number and for other information necessary to make the reservation. If you depart from Hyannis through the ferry at 6:10 am, you will arrive at the island around 7:10 am. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? There are many locals who care greatly about the welfare of animals. You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. Category Filters. Does the Steamship Authority have any security procedures? Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. However, they will be transported only on a space-available basis. No pets (except for service assistance animals) are allowed in any food service area. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. To experience the stunning views of Nantucket, you can visit the island by ferry and commercial airlines. How do I change/obtain my password to log into my profile? Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. We specialise in creating high quality off road caravans and hybrid RVs. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. Visit our mobile site SteamshipAuthority.com for current parking status. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. Usually, they are in-between an average of 25 to 40 degrees Fahrenheit. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Moisture barriers create open space . The transfer slip must contain the information regarding the person (or vehicle) using the reservation. I am traveling in a camper. How does standby work on the Martha's Vineyard route? Dont wait. To travel under the Steamship Authoritys Preferred Space Program, your vehicle must be less than 22 feet in length and listed on your Profile account. Reservations can be made online or over the phone. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. The elevators can also be accessed through the transfer bridge. Does the Steamship Authority also carry motorcycles and other items? FROM HYANNIS, MA Nantucket to Hyannis HIGH-SPEED FERRY Depart Nantucket - Arrive Hyannis 7:40 a.m. - 8:40 a.m. (Hy-Line) 9:30 a.m. - 10:30 a.m. (Steamship) 10:30 a.m. - 11:30 a.m. (Hy-Line) Is anyone eligible for a discounted fare? Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Fees may apply. You will also be required to pay parking charges for the use of the space. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. One Adventure at a Time! If you take the Steamship you put your luggage on the luggage carts (you can keep a small carry on bag if you want). You can find both valet and off-site parking at the terminal. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. For trips between Woods Hole and Marthas Vineyard, we sell 10-ride automobile ticket books that significantly lower the fare on a per-ticket basis. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at [email protected]. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. Martha's Vineyard Family Campground 33 Campgrounds This is a placeholder "The campground is very conveniently located to get to either Oaks Bluff or Vineyard Haven in just a." more 2. Listings Map. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. 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