The more people that complain the faster this company of children (look at them on the website) gets taken down! Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? I have no desire to use them again so the credit is a waste. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. There is even a section for brands (which can be found here). Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). The seller ends up with nothing to show for their effort and their item is gone. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. Scroll down, and youll see a button to contact them. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. I wrote to Mercari about the shipping thing. Poshmark handles purchasers inquiries seriously & logically. My sister died and I wanted items from 1966. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. When I placed an order there was a $4.25 shipping charge. We dont see anything that points to Mercari being better than eBay. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. There isn't any. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Mercari U.S. Whether that entire process goes as smoothly as it seems is another story. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. Verification can help ensure real people write reviews about real companies. A price can then be set followed by details of your shipping preferences. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. I left Ebay because Mercari's fee's were more fare for sellers. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. No packaging. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Mercari reviews on Trustpilot. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. And since I only have 7 ratings, so that poor rating really stands out. That's not bad at all. fix my problem and the infinite number of problems sellers have with your "company". Sold an item, shipped out with THEIR label. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. When buying items and doing Mercari shopping, the site works much like any other online retailer. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Don't like it? They refused to pay me, even though it was updated DELIVERED. Can you get scammed on Mercari? You have a horrible rating on this site, do you have any feedback to why? You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. After doing that I still can't touch my money. Go to your profile 2. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. One was delivered and one was in progress at the time. Information provided by various external sources. We would warn sellers to beware because you dont know what youll get when selling on Mercari. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. Whats Mercari? Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. I am a 5 star customer and they treated me like a robot. Sad! In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. So, the answer to, Who owns Mercari? would be: Its shareholders. Cookie Notice First, well provide a brief overview of the entire process. Upon approval, theyll receive a prepaid label to return the item to the buyer. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Unless I fork over another $2, I cannot access my money. I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. The seller has not shipped the item. Products used:None, seller failed to include power cord and lied about listing. But lets be honest, many of these features are expected on a buying and selling platform. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. In the end, the seller didn't accept again, which I don't care. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Received without the power cord. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. Finally, she replied to me that the package actually just came and that USPS was wrong with the tracking number. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. Each product was COUNTERFEITED. None of my items are junk, knock-offs, etc. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. Get Featured on AdvisoryHQ. Good question. Mercari Reviews. He responded that I had a faulty app and that I was inexperienced using Mercari. If youre frustrated about Mercari returns or another issue, it can be a little confusing figuring out how to contact Mercari. I would not use this platform. Or Mercari in particular! Others may want to as well. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. Refused to refund. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. KNOW your items packaged shipping weight to save YOU money. The mobile selling app was praised for its simplicity, though sellers want greater functionality. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. I sold an item for $12. I questioned the authenticity of DY bracelet when I first received it. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Monitor their site. Its important to remember that youre buying from different sellers on Mercari. Could use some work, ease of use for beginners, frustrating for veterans. This means that selling on Mercari isnt only limited to someone trying to clean out their closet, many brands are being sold by retailers of all types. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! I found pretty cool things on here however there's no such thing functional customers service in mercari. I would give a 0 rating if I could. I bought the item April 11th, she shipped it on the 12th. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. 2023 Trustpilot, Inc. All rights reserved. This thread is archived They do not care about the customer and will blow you off. Anyone can write a Trustpilot review. Act with respect for your buyers. 57K subscribers in the Mercari community. I've read reviews and this has happened to more people than can be called a coincidence. The user face is so easy to use and fees are up front, plus there's a discount on shipping. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. Rude, rude, rude. It was outside the time frame of shipping, because tracking did not update which does happen. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. In the search male with male pornography was shown. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. That's like a.5% issue rate. It limits your shipping options and rips the buyer off. Then be bothered by checking to see that you receive your money back. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Worse online website you can sell or shop! If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Scan this QR code to download the app now. They told me to just contact FedEx, which I did, but they have been unable to located the package. Here Are the Facts! eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. The worst part was I was unable to leave a review for the hapless seller. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. Was anybody able to het their money back after they revoke your account? Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. If they bought it on the morning of 23 and I sent it on the 25th. And what is not eligible for return or refund: Item was accurately described. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Full of SO MANY fake, single item sellers with counterfeit listings. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star He then refused to sell to me or accept text messages. If you use a direct deposit for less than $10, there is a $2 fee. Companies can ask for reviews via automatic invitations. Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. There is no help center. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. DO NOT USE! Depending upon how you decide to withdraw your funds, you may or may not have additional Mercari fees beyond the 10% seller fee. Youll get when selling on Mercari a 0 rating if I charge $ 4 shipping and total shipping is $... She replied to me that the package actually just came and that USPS was wrong with the number... Mercari shopping experience first, then give an overview of the biggest questions people want to know about is. 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