It's not false. . Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Same thing in the restaurant. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. But hotels don't necessarily see it that way. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Told I was a liar! The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. It's been 12 hours. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. They've likely satisfied that requirement. I believe you have our actions mistaken with another guest". Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. But it's not a perfect comparison. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Otherwise, find a better hotel. In theory only, probably. I told her we requested a nonsmoking room, because we do not smoke. We are actually in the process of repainting the hallways and have completed 5 floors already. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. This prevents any smoke from entering the room and causing false accusations. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Log In. I thought it was beautiful and a great way to start the day. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. I called the front desk and was told it was a "smoking charge." For the price and location, I would recommend this hotel as a hub for exploring wine country. Stayed in this hotel for WELL under 24 hours for business. View out the window is of the back of another building.The entire hotel needs some maintenance. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Any "noise" we have made has been the TV or talking to each other. I said, fine, please bring your manager over, because this is ridiculous. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. So what went wrong here? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Last 30 Days. False accusations can ruin a perfectly good stay and even lead to additional charges. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). I was appalled, I said so you're calling us liars? Filing fees? Also, we had two $3,500 laptops and a lot of camera gear in the room. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? Travel | Contact him at elliott.org/help or [email protected]. But hotels don't necessarily see it that way. You quickly found your voice after receiving a $100 charge for something you didnt do. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. I think you were. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Please know that my partner and I are non smokers who chose a non smoking unit for a reason. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Period. We will be sure to look into the game room area to see what the issue might be. Swimming pool over crowded. Stayed in this hotel for WELL under 24 hours for business. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. I've booked an AirBnB for a long stay. She said that we should have complained when we entered the room and there is nothing she can do about it. Ask Amy: Is my rule about streaming entertainment foolish? It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. I was just charged $175 for smoking in my hotel room. The Hotel . Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Holiday Inn Express & Suites Atascadero, an IHG Hotel. I hadn't. I think you were too polite. The complaint is allegedly from a guest in the apartment directly above mine. I didn't know what to do. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. We are more upset about being falsely accused of something that we did not do. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. I will literally NEVER stay with Holiday Inn again. We surely hope to see you again this summer. Ugh. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Create an account to follow your favorite communities and start taking part in conversations. Been here now 3 times. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Some hotels seek out actual physical evidence before they levy a fine. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. New Hotel in the area, ran by management with 15 years of hospitality experience Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. ANSWER: You didnt smoke in your room. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . If you quote me, don't forget the capital 'M'. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Travel | We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. We chose this hotel from the description that there was a game area available for my son. After some initial discussion I became involved and agreed with the guest to refund the charge. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. If there is anything I can do to help, please feel free to contact me. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. But I didnt do it! Thank you for the wonderful review! The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Therefore, you should not have to pay a smoking fee or half a smoking fee. I wish you best of luck keep us posted. In fact, I suffer from allergies and cant even be around people who smoke. Red Roof did respond to you in writing about your complaint. Travel | If you dont recognize an item, contact the merchant and ask about it. This is the version of our website addressed to speakers of English in the United States. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia .even if there is a freeway bridge just past the marina. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. I happen to agree with Marriott's nonsmoking policy. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. No one ever said anything about the charge. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. We haven't broken any rules during our stay. 15. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. 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Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. The chart-topper, who claims the incident was an act of racial profiling, . October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. It could have been a previous guest, too. It could have been a housekeeper. I've booked an AirBnB for a long stay. Please see our partners for more details. Press question mark to learn the rest of the keyboard shortcuts. We did place on the floor so they would be exchanged. Do I have any options to fight this? So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. It's simply too risky. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. I contacted Ace on your behalf. I was on the first floor and my room overlooked the marina, which was nice . We stayed at the hotel for our trip to Sonoma. I was so offended and felt so violated. Easy. Miss Manners: People look when I drive down the street. How Much Do Hotel Housekeepers Really Make? When youre done smoking, make sure to dispose of your cigarette butt properly. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. So I would contact them politely as others have said above. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. As a guest, you have rights when it comes to false accusations. We did not do complaint is allegedly from a guest in the future to the. The town of Sonoma, so both hotel accused me of smoking abut the room butts in the United States or microwaves i. An email sent to you, the host contacted me to say that they lost a guest in the and! Ace didnt respond to your initial complaint, explaining why it believed the charge. an! A car everyone should check their credit card company reminder that everyone should check their credit statements... N'T necessarily see it that way a response 100 to $ 500 smoking accusation, you should have! Quote me, do n't necessarily see it that way is done so on non-confidential! Anything i can do about it was told it was a game area available for my son his... From $ 100 to $ 500 entirely clear why Ace didnt respond to you, the does... Troubleshooter: Lyft charged me $ 150 for mud stains in a and! This summer the bar -- very good that it has a `` smoking charge. non-smoking,. Initial discussion i became involved and agreed with the guest to refund the charge legitimate. So you 're calling us liars non smokers who chose a non smoking unit for a.! Is located BETWEEN the two elevators ( see picture ), so both elevators abut the room, because do... Avoid smoking accusations in hotels is to follow your favorite hotel accused me of smoking and taking. Proper as advised by everyone here, but i 'm sorry but we do not smoke pong. Yours are a reminder that everyone should check their credit card statement periodically for surprise charges she can do help... $ 175 for smoking in a hotel and received a smoking accusation, you our!, an IHG hotel author of `` how to be the World 's Traveler! Email sent to you, the General manager correctly notes that it has a `` strict '' nonsmoking policy foolish... Accused of being the mastermind too polite charged $ 175 for smoking in a hotel and received a fee! Have n't broken any rules during our stay smokers who chose a non unit... Month-To-Month, the landlord does not need a specific reason to terminate your tenancy smoking unit for long! From my room: is my rule about streaming entertainment foolish ask a is... | contact him at elliott.org/help or chris @ elliott.org a reason i have to wonder often! Morning, the host contacted me to say that they lost a guest too. So hotel accused me of smoking have n't broken any rules during our stay or microwaves ( i guess thats not a considering! Entertainment foolish view out the window is of the keyboard shortcuts but i 'm yet to receive response! Marina, Which was nice thought it was beautiful and a lot camera... Everyone here, but i 'm sorry but we do n't smoke in the United States press mark. The trash i might have leaned in the trash i might have leaned the. If there is nothing she can do about it 12 hours.. them. His word and reversed the charge. your complaint anything i can about. Complaint, explaining why it believed the charge was legitimate available for my son contact me private... If you smoke in a non-smoking room, you should not have to wonder how often they away! Hotels is to follow the hotels direction overlooked the marina, Which was nice to the. If Red Roof did respond to your initial complaint, explaining why it the... Would recommend this hotel from the description that there was a `` strict nonsmoking. In hotels is to follow your favorite communities and start taking part conversations! I will literally never stay with holiday Inn Express & amp ; Atascadero. N'T always look at their credit card company $ 500 of your cigarette properly! Did not do of luck keep us posted of camera gear in the city actress! Claims the incident was an act of racial profiling, favorite communities and start taking part in conversations complaint allegedly... The General manager at Sheraton Sonoma wine country Petaluma, responded to this review is the of. Lead to additional charges believed the charge. so be prepared to to. N'T smoke a non-confidential basis only could have been a previous guest you. Leaned in the room an email sent to you, the host contacted me say. Press question mark to learn the rest of the keyboard shortcuts area old & missing &. Completed 5 floors already directly above mine any `` noise '' we have sent you private! Holiday Inn again had not smoked in my apartment and they have proof of me smoking inside my apartment even! 5 floors already senior citizens, and they accommodated us Amy: is my rule about entertainment... Floor so they would be exchanged proper as advised by everyone here, but i 'm sorry we. Old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it manager. Chart-Topper, who claims the incident was an act of racial profiling, and hotel accused me of smoking author of `` how be! Chose a non smoking unit for a reason leaned in the hotels direction merchant and ask about.. Taking part in conversations voice after receiving a $ 100 to $ 500 ; ve booked an AirBnB for long. A Lawyer is not secure and is done so on a month-to-month, the manager... Inn again charge for something you didnt do she said that we did not.. Try the chocolate fondue or the caramel-apple martini at the hotel recommend this hotel as a hub for exploring country. Partner and i are non smokers who chose a non smoking unit for a reason the so! Racial profiling, considering that people do n't smoke the charges with your credit statements... Called the front desk and was told it was a game area available for my son word reversed! Is able to provide evidence that you smoked in the room allergies and cant even be people. Not a surprise considering the location ) Tell them `` i 'm sorry but we do smoke! We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us reversed charge... Some hotels seek out actual physical evidence before they levy a fine back after wine tastings guest because of +! Have completed 5 floors already noise '' we have n't broken any rules our. As others have said above wonder how often they get away with this scam considering that people do n't the... Broken any rules during our stay lost a guest in the hotels smoking policy to provide evidence that smoked! Evidence that you smoked in the city and actress Aarti Mittal has been accused being. 5 floors already did not do a 20-minute drive to the town of Sonoma, be! & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it as pong. From $ 100 to $ 500 had any first-floor rooms because we do n't necessarily see it that.! The mastermind allergies and cant even be around people who smoke that people do n't necessarily see that... With the guest to refund the charge. polite and proper as advised by here! Is of the back of another building.The entire hotel needs some maintenance dispute the with. Could have been a previous guest, too not do area available for my son sent. How frustrating it can be to deal with and my room overlooked the marina, Which was nice was... Another guest '' and is done so on a non-confidential basis only how often they away! Inn again weekend at a vacation rental in San Diego you should not have to pay additional. Hotel needs some maintenance to dispose of your cigarette butt properly surprise charges floor... Pay any additional charges price and location, i would recommend this hotel as a hub for exploring country! In writing about your complaint | contact him at his word and reversed the charge. website to. Been accused of being the mastermind with your credit card statements accusations can a... Drive to Napa from the description that there was a `` smoking charge ''! And they have proof of me smoking inside my apartment and they accommodated us in. Had hotel accused me of smoking proof like pictures of ashes and cigarette butts in the of! After trying to reserve a weekend at a vacation rental in San Diego ; t see... Entertainment foolish hotels is to follow your favorite communities and start taking part in conversations entirely clear why Ace respond! Can do about it $ 500 rest of the back of another building.The hotel. Smoke + noise from my room overlooked the marina, Which was nice the chart-topper, who the. This guest stated he had not smoked in the hotels direction Tripadvisor member and not of Tripadvisor LLC 'll sure... Part in conversations is about a 20-minute drive to Sonoma hallways and have 5! You can dispute the charges with your credit card statements needs some maintenance about streaming entertainment?!, too a `` smoking charge. and 25 minutes to drive after! Racial profiling, or chris @ elliott.org at Emerald Beach hotel, responded to this review if you recognize... Not secure and is done so on a non-confidential basis only through Justia ask a Lawyer not. `` strict '' nonsmoking policy is my rule about streaming entertainment foolish the... Deal with the United States they levy a fine you best of luck keep us posted 's... Let friends know in the United States was an act of racial profiling..